Thorough documentation is the foundation of a well-managed IT infrastructure. Unfortunately many systems are implemented without completing accurate records. It is not surprising since documentation can be a tedious and annoying task that many people avoid altogether. The problem with that attitude is that in the event that changes are required or major outages, a lack of documentation means unnecessary waste of time and money.
Let our consultants do the dirty work and create accurate documentation for your business critical systems. We can use your existing format if you have a standard or help implement a new standard to capture the essential information you require to maintain the infrastructure efficiently. Our consultants have experience creating and updating standalone documents, wikis, SharePoint portals and formal CMDBs.
We always include recommended maintenance cycles in our documentation and we can assume that responsibility for your critical infrastructure as a part of our retained services agreements. These contracts offer guaranteed compliance with your vendor compatibility requirements to ensure you always have access to their support resources.